Tag Archives: Business relationships

The Cornerstone of Good Customer Service

When I think what it means to provide good customer service, regardless of industry or service type, it always comes down to one thing, “I want to treat this client the exact same way that I’d want to be treated if I were in their shoes.” Ahhhh….the Golden Rule, right? It really can be that [...]

Jingle Bells in July? – Galvin and the Arthritis Foundation

While growing up just outside of Detroit, Michigan, Gary Galvin had a close relationship with grandmother.  She also happened to suffer from Rheumatoid Arthritis. Even as a child, Gary could see the pain and suffering this brought on his grandmother. At the time, there just wasn’t much that could be done to counteract the effects this debilitating disease. Fast forward [...]

11 Ideas Web Companies Should do to Help Client Relationships

11 Ideas Web Companies Should do to Help Nurture Clients