I was getting some work done at a local restaurant this morning and overhead a waiter taking an order from a customer. The customer ordered a main dish and included, “I’d like to substitute the fruit cup for the potatoes.” If you are like me, I took this to mean that the customer wanted potatoes. [...]
I was never athletic enough to be on the track team in high school, but they did make us practice handing off a baton in high school gym class. I’m quite sure it must have been a magnificient display of un-athleticism. Now…why am I reminiscing about high school gym class on our technology blog? That is [...]
Surprises are only good for Birthdays and Christmas time. Okay, so that’s probably not entirely true, but in the business world, surprises, or things you’re not expecting to happen, are almost always a bad thing. Just think about how much time and money your organization puts into creating strategic and formal business plans. The meetings [...]
When I think what it means to provide good customer service, regardless of industry or service type, it always comes down to one thing, “I want to treat this client the exact same way that I’d want to be treated if I were in their shoes.” Ahhhh….the Golden Rule, right? It really can be that [...]
Whether the end product is a Micro-site promoting your newest product, an ecommerce platform in which to sell that new product, or even a space shuttle bound for Mars, the term that you’ll hear associated with all of these projects is “deliverable”. A deliverable, by its Project Management Institute (PMI) definition, is a “tangible, verifiable work [...]
President Theodore Roosevelt put great pressure on the Chief Engineer John Wallace to “make dirt fly” and the project started off badly. In a web or software development project use a work breakdown structure to properly manage all the details, scope and budget of the project.
When doing a web and software development project the project management is crucial. Make sure it is done right.